Refund policy

Last updated: September 2026

Short version: we don't do returns. If you're not happy, we refund you. Here's how it works.

1. The 30-Day Money-Back Guarantee

If your first order from beatbagz.com doesn't work for you — for any reason — email us at hey@beatbagz.com within 30 days of delivery with your order number. We'll refund the product price to your original payment method.

You don't ship anything back. Ever.

Why no returns? Beat Bagz are single-use personal products. Once they leave here, they're not coming back — used or not. Keep them, toss them, hand the unopened ones to a friend. Your call.

We'll probably ask what went wrong. Answering is optional, and the refund doesn't depend on it. It just helps us build a better product.

2. What the guarantee covers

One order per customer. The guarantee covers your first order (including the first shipment of a subscription). It's a "try it risk-free" guarantee, not a standing offer on every order.
Product price. We refund what you paid for the product, including any tax. Original shipping charges aren't refunded unless the problem was ours (wrong item, damaged, defective, or we shipped it late).
Orders placed on beatbagz.com. Orders placed on Amazon or another marketplace follow that marketplace's return and refund process.
The amount you actually paid. If you used a discount code or bought on sale, the refund is the discounted amount.

We reserve the right to decline a refund where we see the guarantee being gamed — multiple accounts, repeated claims, resale, or anything else that isn't a real customer with a real problem.

3. Damaged, defective, or wrong item

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, email hey@beatbagz.com within 30 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund (product plus shipping) — your choice. We cover all costs. You don't need to send anything back.

4. Order didn't arrive

Lost, delayed, or marked delivered but nowhere to be found — see our Shipping Policy. We'll make it right.

5. Cancelling an order

Orders usually ship within one business day, so speed matters. Email hey@beatbagz.com with your order number as soon as possible. If it hasn't shipped, we'll cancel it and refund you in full. If it has already shipped, the 30-Day Money-Back Guarantee applies once it arrives.

6. Subscription orders

Your first subscription shipment is covered by the 30-Day Money-Back Guarantee above.
For renewals, the best move is to skip, pause, or cancel before the renewal date — it takes a few seconds in your account, and every subscription email has a link. See our Subscription Policy.
If a renewal ships that you meant to cancel, email us within 7 days of delivery. We'll refund the product price once as a courtesy. After that, we'll ask you to manage the subscription before the renewal date.

7. How and when refunds are paid

Refunds go back to the original payment method. We can't refund to a different card or account.
We process refunds within 2 business days of approving them. Your bank or card issuer typically takes another 5–10 business days to post it.
You'll get an email from us when the refund is issued.

8. Before you call your bank

If something's wrong with a charge, email us first. We answer fast, and we'll fix it faster than a dispute process will. Chargebacks filed on orders we would have refunded anyway just slow everything down for everyone. We respond to all disputes with order, delivery, and correspondence records.

9. Questions

Email hey@beatbagz.com. A real person reads it.

GHS Products LLC (d/b/a Beat Bagz)
18281 FM150 W #1017, Driftwood, TX 78619, United States